These terms and conditions apply to every rental of Chalet Cristal, a furnished holiday let in the hamlet of la Torrélière, 73450 Valmeinier (Savoie, France).
Bookings are managed and collected by Dahu Wake Family Sàrl, Chemin Moïse-Duboule 49, 1209 Geneva, Switzerland, UID CHE-414.230.979 (the “Company”), which markets and manages the letting of the chalet. These terms are agreed between the Company and the person booking the stay (the “Guest”).
Making a booking means accepting these terms in full. Together with the booking confirmation sent by email, they form the holiday rental agreement.
This English version is provided for convenience. In the event of any discrepancy, the French version prevails.
1. The property
A detached 145 m² Savoyard chalet at an altitude of 1,500 m, in a quiet spot 600 m from the slopes and 800 m from the ski lifts of the Galibier-Thabor ski area. Free shuttle bus stop 50 m away.
- Sleeping: 4 bedrooms and a bunk room — 3 queen-size beds, 1 double bunk bed (140×190) and 6 single beds.
- Living areas: living and dining room with a large table, sitting area with wood-burning stove and TV, fully fitted kitchen, balcony.
- Bathrooms: 2 shower rooms with heated towel rail and hairdryer.
- Equipment: washing machine, tumble dryer, Wi-Fi, iron and ironing board, raclette, fondue and pierrade sets, coffee maker, kettle, toaster, blender, ski locker, firewood for the stove, parking nearby.
- Linen provided: duvets, duvet covers and sheets.
Maximum occupancy: 12 people, including children and babies. No pets. Non-smoking property.
The photos and descriptions on this website are as accurate as possible. An inventory is kept in the chalet.
2. Booking
- The Guest sends an enquiry through the website form, by email or by phone.
- The Company emails a booking confirmation stating the dates, number of guests, price, down payment and the date the balance is due.
- The booking becomes firm once the down payment has been received, which must happen within 7 days of the confirmation. After that, the week may be offered to other guests.
Paying the down payment means accepting these terms and conditions.
The chalet is let by the week, Saturday to Saturday, as holiday accommodation only. The Guest has no right to remain in the property after the end of the stay.
3. Prices and payment
Prices are shown in euros, per week, in the availability section of the website. They include all charges (water, electricity, heating, firewood, Wi-Fi) and bed linen.
Not included: the tourist tax (clause 5) and end-of-stay cleaning, available as an option for €300.
- Down payment: 30% of the price of the stay, on booking.
- Balance: no later than 30 days before arrival. For bookings made less than 30 days before arrival, the full amount is paid on booking.
Payment is by bank transfer to the account of Dahu Wake Family Sàrl; the bank details are given in the booking confirmation.
The amount paid on booking is a down payment (acompte), not a refundable holding deposit (arrhes): the booking is binding on both parties.
If the balance is not paid on time, the Company may, after a reminder left unanswered for 8 days, treat the booking as cancelled by the Guest (clause 8).
4. Security deposit
A security deposit of €1,000 is required, either by bank transfer before arrival or by cheque (French bank) handed to the owner of the chalet on arrival, with the keys. It earns no interest and may not be used to pay the rent.
It is returned no later than 15 days after departure, less any amounts due, with supporting evidence, for damage, missing or broken items, or cleaning not carried out. If the damage exceeds the deposit, the Guest undertakes to pay the difference.
5. Tourist tax
Tourist tax (taxe de séjour) is payable for each adult guest, per night, at the rate set by the municipality of Valmeinier for the year of the stay (including the additional departmental tax). It is paid on arrival and passed on by the Company to the local authority. Under-18s are exempt.
6. Arrival, departure and inspection
Check-in is on Saturday from 3 pm and check-out the following Saturday no later than 9.30 am, unless other times are agreed with the Company. An inspection is carried out on arrival and on departure.
The Guest has 24 hours after arrival to report any cleanliness issue or any missing or faulty equipment. After that, the property is deemed to be in good order.
The chalet must be left clean: dishes washed and put away, bins and fridge emptied, floors swept, shower rooms cleaned. Otherwise, unless the cleaning option has been booked, a flat fee of €300 is deducted from the security deposit.
7. Use of the property
The Guest undertakes to:
- use the property peacefully and take good care of it;
- not exceed the maximum occupancy of 12 people;
- not sublet or transfer the booking, even free of charge, without the Company’s written consent;
- respect the neighbours and the quiet of the hamlet;
- not smoke indoors and not bring any animals;
- put furniture and equipment back where they were found;
- use the wood-burning stove in line with the instructions displayed;
- not flush anything that could block the toilets (cotton wool, wipes, sanitary products, bottle caps…): unblocking or repair costs will be charged to the Guest;
- lock the chalet whenever it is left empty.
The Company, or a person appointed by the Company, may enter the chalet for urgent repairs or the maintenance of its installations, after informing the Guest except in an emergency.
8. Cancellation
Any cancellation must be notified in writing (email or registered letter). The date of receipt applies.
Cancellation by the Guest
- More than 60 days before arrival: the down payment is kept by the Company.
- 60 days or less before arrival: the full price of the stay remains payable.
If the chalet is re-let for the same period, the Company refunds any amounts paid beyond the down payment, up to the rent received from the new booking.
We strongly recommend taking out travel cancellation insurance with the insurer of your choice.
No-show: if the Guest has not arrived within 24 hours of the arrival date without informing the Company, the booking is treated as cancelled by the Guest, all amounts paid are kept and the Company may re-let the chalet.
Early departure: leaving early, for whatever reason, does not give rise to any refund.
Cancellation by the Company
The Company refunds all amounts paid by the Guest, plus compensation equal to the down payment, except in cases of force majeure.
9. Termination
The rental is terminated automatically, without refund, in the event of subletting or transfer without consent, more guests than authorised, the presence of an animal, or serious or repeated disturbance to the neighbours.
10. Insurance and liability
The Guest must be insured against tenant’s risks (fire, water damage, third-party liability) for the duration of the stay, through their home insurance (holiday cover) or a specific policy, and be able to show proof of this on request.
The Guest is liable for any damage or loss occurring during the stay caused by themselves, the people staying with them or their visitors, except in cases of force majeure or fault on the part of the Company. Any incident, however minor, must be reported without delay.
The Company cannot be held liable for theft from the chalet, for personal belongings left behind, or for ski lift closures, lack of snow or weather conditions, none of which give rise to any refund.
11. Personal data
The information you give us when making an enquiry or a booking (name, contact details, dates, number of guests) is used only to manage your booking and stay. It is never sold or passed on to third parties, except to the authorities where the law requires it (for the tourist tax in particular). You can ask to see, correct or delete it by writing to contact@chaletvalmeinier.fr. The data controller is Dahu Wake Family Sàrl.
12. Disputes
These terms are governed by French law. In the event of a complaint, the Guest first writes to the Company to seek an amicable solution. Failing agreement, the dispute may be brought before the competent court for the place where the chalet is located.
Contact
Dahu Wake Family Sàrl — Chemin Moïse-Duboule 49, 1209 Geneva, Switzerland — UID CHE-414.230.979 Chalet Cristal — Hameau de la Torrélière, 73450 Valmeinier, France Email: contact@chaletvalmeinier.fr — Tel.: +33 7 56 83 47 86